We at TLK group and the TLK Apartment & Hotel in London are proud to have supported our key workers including NHS staff during the Covid-19 crisis.
We’ve made changes in our hotels to keep our customers and teams safe, such as introducing special procedures and social distancing and safety advice notices throughout the hotel and apartments.
We speak to Amanda who is Assistant Manager at our hotel and short stay apartments in south London.
Hello Amanda, What does your job currently entail at TLK Apartments & Hotel in London?
Main task has been effectively communicating with my team and our customers on the importance on staying safe in these critical times. We as an organisation have been following public health and government guidelines. It was initially challenging incorporating all of the health and safety procedures aligned with Covid-19, but now it has become a way of everyday life.
Are you and your team working extra hours at the moment?
It has been challenging and we have had to amend our hours with the increased cleaning schedules and change of room procedures, but as a team we have made it work. In fact it is working so well this will be our new procedure. We are unique as all our rooms have a kitchenette , bathroom and are almost like flats, effectively enabling us to continue this procedure very successfully.
What kind of guest are staying in your Hotel and Apartments at the moment?
We have a variety of guests with us at the moment. They include NHS key workers and other critical workers such as emergency service workers, carers and tradesmen who are retro fitting local shops for the covid-19.
Is your TLK Apartment & Hotel team doing anything different currently?
From the start of the outbreak we have had strict procedures in place to ensure that we are all following public health and government guidelines which was difficult to start with but now is just business as usual.
This includes a daily meetings I give to my team on the importance of social distancing and the importance of hygiene procedures. We have signage advising customers and staff on the importance of washing hands and social distancing.